Frequently Asked Questions

Q: When is the Utica Zoo open?

A: Utica Zoo is open 363 days a year. We close on Thanksgiving and Christmas. We open at 10am and are open until at least 4pm; 4:45pm during warmer months.

Q: Do you accept credit and/or debit cards?

A: Cash, checks, Discover, American Express, Visa & Mastercard accepted. PLEASE NOTE: There will be a $25 service charge for all returned checks. 

Invoicing for group purchases by organizations available upon request.

Voss’ at the Utica Zoo is CASH ONLY* 

Q: Does the Utica Zoo have a concession stand?

A: Yes. Voss’ at the Zoo is open from the spring to fall serving hot dogs, hamburgers and other BBQ items. Voss’ is CASH ONLY* Voss’ is not open during the winter.

Q: Can we bring coolers, food and drink to the Utica Zoo? Do you have picnic tables?

A: Yes. Coolers are permitted with outside food and non-alcoholic beverages at the Utica Zoo. We have plenty of picnic tables and 3 pavilions. Pavilions are first come, first served and may be rented for group events.

Q: Does the Utica Zoo have an ATM?

A: Yes. Our ATM is located right outside the Animal Care Center.

Utica Zoo Rules & General Information

GUEST RELATIONS – Located at the entrance of the Utica Zoo, at the main gate for services such as admission & membership purchases, change for feed machines, separated guest assistance and information for guests with disabilities.

MINOR GUESTS IN ZOO:  For the safety of all visitors and the animals, children under the age of 16 must be accompanied at all times by an adult 18 years of age or older.

FIRST AID – First Aid kits are strategically placed and marked throughout the zoo and are intended to be self-administered.  Please ask employees for locations.

CREDIT CARDS AND BANKING SERVICES – VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER are accepted for zoo admission, membership, special event ticket sales & gift shop. Concession stand sales are CASH ONLY with ATM located within zoo grounds.

BABY CHANGING – Changing facilities are in restrooms. We also offer a family restroom inside our Auditorium. Note: The Auditorium may be closed due to Zoo Camps or other events.

SMOKING – Smoking and/or electronic cigarettes/vaping is not permitted on Zoo grounds, however you may smoke OUTSIDE THE ZOO GATES in designated areas only. Failure to comply will be cause for removal from the zoo. Your cooperation is appreciated.

LOST AND FOUND – All items are kept for 30 days.  After 30 days all items are discarded. The Utica Zoo will not mail items and is not responsible for lost or stolen items.

LOST CHILDREN – Please report lost children to any staff member. We will respond and initiate protocols. If you are separated from your child, experience has shown most are found in the same area where the child was lost in minutes. The Zoo is prepared to involve law enforcement whenever the situation dictates.

LOST PERSONS – If you are separated from someone, please ask an employee for assistance. We will respond and initiate protocols to reunite lost persons.

PETS – Dogs or other animals of any kind are prohibited on grounds with the exception of service dogs. Please be mindful of the danger of leaving pets in your vehicle while visiting our park and is not permitted. Anyone found to have left an animal in their car will be asked to leave.

AREA CLOSINGS – Due to mechanical, health, weather or other safety conditions, we may have to close certain areas or attractions. We will do everything we can to re-open as soon as safely possible.

STROLLERS – Are available for rent at the main gate.

FOOD/BEVERAGE POLICY – Food and non-alcoholic beverages are permitted within zoo grounds. Please do not feed the animals due to possible health hazards.

REFUNDS – Rain checks and refunds will not be issued.

PHOTOGRAPHY – You are welcome to take photos and/or video for personal use only; commercial photography requires permission from the Public Relations department. Please review the Utica Zoo Photo Policy for any questions. On occasion we will photograph or take video of visitors for educational or promotional purposes. Entry to the zoo grants permission for use of these images.

WEAPONS POLICY – No firearms, knives, or other weapons are permitted on zoo property. Any persons found with a weapon on Zoo grounds will be asked to leave and/or be reported to the appropriate authority.

LASER POINTERS – For the safety of our guests, animals and employees, laser pointers are prohibited on zoo grounds unless used inside by event staff for meeting purposes.